Crucial Conversations Summary -3 Lesson to Learn [RightNow]

Lesson 1: Stick to your goals during the discussion so you don’t get overly emotional.

Lesson 2: Listen to the other person’s opinions to help them feel safe in the conversation.

Lesson 3: Use the STATE acronym to resolve a conflict., 

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Crucial Conversations Summary


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Homebook summaryCrucial Conversations Summary -3 Lesson to Learn [RightNow]
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